Bissell, a renowned and trusted brand in the home appliance industry, has recently announced a massive recall of its handheld steam cleaners. The recall encompasses about 3.2 million units, following reports of users suffering burns while using the appliance. The burn injury reports were substantial and managed to attract the attention of Bissell and consumer protection agencies leading to the swift action.
The recall comes after Bissell customers reported 227 cases of the device expelling hot water or steam, leading to severe burns in some instances. Consumers suffered second- or third-degree burn injuries on their hands, arms, and abdomens. One of the main issues causing these unfortunate incidents was the device’s cap coming off prematurely, causing hot water or steam to escape.
The recalling process refers to two potentially dangerous models – Bissell’s Model 2635 and Model 39N7, both of which are handheld steam cleaners. Model 2635 was sold from January 2015 to December 2020, while Model 39N7 was available on the market from January 2005 to December 2020. The units were purchased either from various stores or online platforms, including Bissell’s official website.
Bissell is now warning consumers to stop using the faulty handheld steam cleaners immediately and reach out to the company for a free replacement cap. The company has sent emails to customers who purchased the steam cleaners online, alerting them about the recall. Consumers who own the affected models but have not received an email should contact Bissell customer service directly.
To identify if your machine is affected by this recall, check the model number printed on the bottom of the unit. If the model number matches either of the recalled models, it’s important to contact Bissell as soon as possible. Consumers are reminded that they should not open or disturb the boiler cap while the unit is in use or still hot to touch, as this increases the risk of burns and injuries.
Despite these unfortunate incidents and the subsequent product recall, Bissell remains committed to providing safe, high-quality products to its customers. The recall is a clear demonstration of the company’s transparency and accountability towards its consumer base. With swift action in response to customer injury reports, the company reassures that it takes customer safety seriously and has high product standards. It’s noteworthy that Bissell is offering a free replacement to affected consumers, ensuring minimal inconvenience during the recall process.
The situation stresses the importance of product safety and a company’s responsibility to ensure its products are free of any harmful faults. In this case, Bissell’s quick response in dealing with the problem acts as a model example of how businesses should react when their products have potentially dangerous defects.
While it’s a significant setback for Bissell, the company’s immediate corrective measures reflect its dedication towards upholding customer safety above all else. Consumers are urged to follow the company’s instructions and make sure they replace the faulty parts as soon as possible to avoid any future injuries from the recalled models.
